Current Opportunities

Education & Front Desk Coordinator (Open until filled)

About Us: Greenwood Wildlife Rehabilitation Center is a nonprofit 501(c)(3) organization that is devoted to the rehabilitation and release of orphaned, injured and sick wildlife. We are the largest wildlife rehabilitation center treating mammals, birds, and waterfowl on the Front Range. We treat thousands of animals annually and over 200 different species have come through our doors since we were founded in 1982.
We also provide outreach programs for audiences of all ages regarding rehabilitation, humane solutions to human-wildlife conflicts, and how you can help Colorado’s wildlife.

Job Title: Education & Front Desk Coordinator
Department: Administration
Classification: Full-time, 32-40 hours per week, hourly, non-exempt

Job Relationships: Reports to the Executive Director (E.D.). Works closely with the Animal Care Supervisor (ACS), Volunteer & Development Coordinator, Intake Staff, and other departments to meet the organization’s needs and provide quality services to the public. Collaborates with Greenwood’s community partners and responds to their Education & Outreach requests.  

Position Summary: Educates the public regarding human/wildlife interactions and wildlife emergencies; oversees patient admissions; schedules, coordinates, and trains Front Desk staff and volunteers. Ensures quality Education and Outreach programs are delivered to the community.

Essential Duties and Responsibilities:
Front Desk and Intake Services

  • Represents Greenwood professionally at all times; ensures members of the public are served with respect, integrity, and compassion. 
  • Oversees Front Desk operations; provides backup support and coverage to Front Desk staff and volunteers. 
  • Communicates relevant animal care information to Intake staff (ex.: RVS, reunites follow-up, etc.).
  • Works alongside ACS to maintain a current list of wildlife rehabilitators (White Board) and their availability. 
  • Reconciles animal database to ensure its accuracy and completeness monthly. 
  • Performs a year-end review of the database with the ACS. 
  • Utilizes the animal database to provide statistics and a wide variety of reports and records to administrative and animal care staff as needed.
  • Maintains the Front Desk call log and email log.
  • Purchases office supplies, performs retail sales, and processes donations. 
  • Ensures the Front Desk team updates the cash log and in-kind donation log for accounting.
  • Ensures credit card transactions are accurate and up-to-date at end of the day.

Front Desk Personnel Supervision

  • Recruits and hires Front Desk Staff (seasonal Animal Care Liaison).
  • Alongside the Volunteer & Development Coordinator; recruits, and schedules Transport & Release and Front Desk volunteers.
  • Provides supervision, performance appraisals, and feedback to the Front Desk team; terminates as needed. 
  • Consults with management to address complaints and mediates conflicts related to staff and volunteers.
  • Coordinates appropriate training/mentoring for all Front Desk staff and volunteers.
  • Works with the ACS to develop and maintain Front Desk training materials and protocols.
  • Builds and maintains the weekly Front Desk schedule; resolves absence coverage.
  • Reviews and collects all injury and accident reports regarding Front Desk staff and volunteers; identify ways to reduce risks/improve training, facility safety, or remedy non-compliance with protocols.
  • Maintains and enforces GW’s policies and protocols pertaining to the Front Desk. 
  • Provides weekly email updates to Front Desk staff and volunteers.

Education & Outreach Program

  • Oversees the coordination, development, implementation, evaluation, and improvement of all educational programs presented to the community virtually or in person.
  • Ensures that GW’s program is aligned with the requirements of program participants and encourages the public’s awareness and appreciation of the environment and our local wildlife. 
  • Assists Volunteer & Development Coordinator in recruiting and training Education & Outreach volunteers as needed.
  • Develops and maintains Education & Outreach lessons, presentations, and activities for local schools, community youth, and civic organizations; conducts appropriate research for new material as needed.
  • Reaches to local organizations and the public to increase GW’s presence in the community.
  • Attends meetings with educational partners (ex.: BVSD, NKJN, E-Movement, etc.)
  • Provides engagement opportunities and certificates of appreciation for kids under 18.
  • Maintains the inventory of all educational materials, artifacts, and Federal licenses alongside the ACS.
  • Updates the information pertaining to the Education & Outreach department on GW’s website.
  • Prepares and submits the Education & Outreach budget/projected income to the E.D.
  • Tracks all Education & Outreach data for monthly Board reporting.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Qualifications

  • Bachelor’s degree and a minimum of two years of supervisory experience working with staff/human resources/public services/non-profit organization or equivalent combination of education and experience
  • Animal care/welfare experience desirable
  • Education/outreach program development and delivery experience desirable
  • Proficiency with Microsoft Office Suite
  • Experience with Outlook, Google Suite, and other databases/software programs
  • Must possess a valid driver’s license 

Knowledge, Skills, and Abilities
Strong verbal and written communication skills, organizational skills, and customer service skills. Ability to handle difficult situations involving the public/staff/volunteers with tact, compassion, and good judgment. Ability to multitask in a fast-paced environment, show initiative, and work conscientiously with outstanding attention to detail. Ability to positively lead, mentor, assign staff/volunteers to meet the Front Desk and the Education & Outreach departments’ needs. Ability to work professionally and collaboratively with other supervisors and departments. 

Working Conditions

Work is mainly performed in a wildlife rehabilitation center and shared office. Potential exposure to cleaning agents, wild animals, and zoonotic diseases. Shifts require frequent standing, walking, bending, and lifting (daily up to 10 lbs. and occasionally 40 lbs.). Required to sit at a desk and use the computer keyboard for most work shifts. 

Schedule
Regularly scheduled for five eight-hour shifts. Holiday, evening, and weekend hours may be required to ensure Front Desk coverage, deliver educational presentations, or attend outreach events.    

Compensation: $15.00 – $16.00 per hour

Benefits available to full-time employees
PTO, fully paid health insurance, dental plan, retirement plan option with discretionary employer match.

Greenwood Wildlife Rehabilitation Center does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

How to Apply:
Electronic submissions only: Claudia@greenwoodwildlife.org
Subject line: Education & Front Desk Coordinator – [Name]
Please submit a PDF resume and cover letter describing your relevant experience and why you are a good fit for this position. Qualified applicants will be contacted directly to schedule an interview.

*This position is open until filled with application submissions reviewed on a daily basis*

**Must be legally authorized to work in the United States